Apple Exchange and Repair Extension Programs.

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Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3

 

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen.

Apple or an Apple Authorized Service Provider will replace the screen on eligible Apple Watch units that exhibit this type of crack, free of charge.

 

To know more visit the link

 

15-inch MacBook Pro Battery Recall Program

 

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple’s top priority, and we have voluntarily decided to replace affected batteries, free of charge.

 

To know more visit the link

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

 

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

 

To know more visit the link

13-inch MacBook Pro Display Backlight Service Program

 

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

 

To know more visit the link

Apple Three-Prong AC Wall Plug Adapter Recall Program

 

Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit.

 

To know more visit the link

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

 

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.

 

To know more visit the link

iPhone X Display Module Replacement Program for Touch Issues

 

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

No other iPhone models are part of this program.

 

To know more visit the link

iPhone 8 Logic Board Replacement Program

Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.

Affected units were sold between September 2017 and March 2018 in Australia, China mainland, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.

 

To know more visit the link

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

 

To know more visit the link

iPhone 7 Repair Program for “No Service” Issues

Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

 

To know more visit the link

iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.

 

To know more visit the link

Multi-Touch Repair Program for iPhone 6 Plus

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

 

To know more visit the link

Apple AC Wall Plug Adapter Recall Program

Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

To know more visit the link

iSight Camera Replacement Program for iPhone 6 Plus

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.

To know more visit the link

Beats Pill XL Speaker Recall Program

Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided to recall this product. If you have a Beats Pill XL Speaker, please stop using it and follow the process below to send it to Apple. In exchange, we will provide you with an Apple Store credit or electronic payment in the amount of $325 USD or approximate equivalent in local currency.

To know more visit the link

Apple 5W European USB Power Adapter Exchange Program

Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below.

To know more visit the link

USB Power Adapter Takeback Program

Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.

Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.

To know more visit the link

Apple Ultracompact USB Power Adapter Exchange Program

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock.  We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

To know more visit the link

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