Apple Exchange and Repair Extension Programs.

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13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

 

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Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.

Eligibility
First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports).” If you have that model, enter your computer’s serial number below to see if it is eligible for this program.

Finding your serial number is easy. See how.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

Service Process
Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.

Prior to service, it’s important to do a full back up of your data because your drive will be erased as part of the service process.

A technician will run a utility to update your drive firmware which will take approximately one hour or less.
Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
After service, you will need to restore your data from a backup.

Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.

Note: Any files that were already corrupted prior to service, cannot be restored.

Choose one of the options below to have your drive serviced.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Contact Apple Support to arrange mail-in service via the Apple Repair Center.

If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information
This worldwide Apple program doesn’t extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.

1iPhone X Display Module Replacement Program for Touch Issues

 

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Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

The display, or part of the display, does not respond or responds intermittently to touch
The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

No other iPhone models are part of this program.

Service process
Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Contact Apple Support to arrange mail-in service via the Apple Repair Center.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information
Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn’t extend the standard warranty coverage of the iPhone X.

If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund.

The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.

iPhone 8 Logic Board Replacement Program

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Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.

Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.

If your iPhone 8 has an eligible serial number, Apple will repair it, free of charge. Use the serial number checker below to see if your device qualifies for this program.

 Finding your serial number is easy. See how.

This program does not affect iPhone 8 Plus models or other iPhone models.

Service process
Choose one of the service options below to have your iPhone 8 repaired. Your iPhone will be examined prior to any service to verify that it is eligible for this program. In all cases, your iPhone will be sent to an Apple Repair Center for service.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Contact Apple Support to arrange mail-in service via the Apple Repair Center.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information
Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn’t extend the standard warranty coverage of the iPhone 8.

The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit.

Keyboard Service Program for MacBook and MacBook Pro

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Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel “sticky” or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

MacBook (Retina, 12-­inch, Early 2015)
MacBook (Retina, 12­-inch, Early 2016)
MacBook (Retina, 12-­inch, 2017)
MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-­inch, 2016)
MacBook Pro (15-­inch, 2017)
Note: No other Mac notebook models are part of this program.

Service Process
Please choose one of the options below for service. Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Mail in your device to the Apple Repair Center.

To prepare your unit for service, please backup your data.

Note: If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information
This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro.

If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

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Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Eligibility
Use the serial number checker below to see if your device qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

 Finding your serial number is easy. See how.

Replacement process
Choose one of the service options below to have your battery replaced. Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store. Note: Your device may be sent to the Apple Repair Center.
Mail in your device to the Apple Repair Center.

To prepare your MacBook Pro for service, please backup your data.

Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information
This worldwide Apple program doesn’t extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 5 years after the first retail sale of the unit.

iPhone 7 Repair Program for “No Service” Issues

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Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.
These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.
If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.
Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.
Below are the three model numbers that are eligible for this program. You can find the model number on the back of your iPhone 7.
Model number Country/RegionA1660, A1780 ChinaA1660 Hong KongMacaoU.S. (includes Puerto Rico and U.S. Virgin Islands)A1779 JapanBack of iPhone 7Service processChoose one of the service options below to have your iPhone 7 repaired. In all cases, your iPhone will be sent to an Apple Repair Center for service.
Apple Authorized Service Provider – Find one here.Apple Retail Store – Make an appointment here.Apple Technical Support – Contact us.
Note: Wireless carrier partners are not participating in this program.
Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.
If your iPhone 7 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Additional informationApple may restrict or limit repair to the original country or region of purchase.
This Apple program doesn’t extend the standard warranty coverage of the iPhone 7.
The program covers affected iPhone 7 devices for 3 years after the first retail sale of the unit.

 

iPhone 6s Program for Unexpected Shutdown Issues

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Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.

 Finding your iPhone serial number is easy. See how.

Replacement Process
Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

Apple Authorized Service Provider – Find one here.
Apple Retail Store – Make an appointment here.
Apple Technical Support – Contact us.

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:

Back up your data to iTunes or iCloud.
Turn off Find my iPhone
Erase data and settings in Settings > General > Reset > Erase all Content and Settings

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

 Additional Information
Apple may restrict or limit repair to the original country or region of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

Multi-Touch Repair Program for iPhone 6 Plus

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Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.

Service Process

Choose one of the service options below. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

  • Apple Authorized Service Provider – Find one here.
  • Apple Retail Store – Make an appointment here.
  • Apple Technical Support – Contact us.

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the service process, please back up your data to iTunes or iCloud.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

Pricing offered by Apple Authorized Service Providers may vary.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

Apple AC Wall Plug Adapter Recall Program

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Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

 

Affected Redesigned
Affected adapter detail Redesigned adapter detail

Affected Adapter Prong Types

European Adapter Korean Adapter Australian/Argentinian Adapter Brazilian Adapter
Round thin pins,
slightly slanted inward
Round thick pins Flat angled blades Round thin pins
Continental Europe Korea Australia
New Zealand
Argentina
Brazil

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.

Exchange Process

Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

iSight Camera Replacement Program for iPhone 6 Plus

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Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.
If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.
The iSight camera is located on the back of your iPhone 6 Plus: iPhone 6 Plus iSight cameraEligibilityIf your iPhone 6 Plus is in working order and exhibits the symptom described above, use the serial number checker below to see if it is eligible for this program. This program only applies to iPhone 6 Plus.

Finding your iPhone serial number is easy. See how.
Replacement processChoose one of the service options below to have your iSight camera replaced.
Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.
Apple Authorized Service Provider – Find one here.Apple Retail Store – Make an appointment here.Apple Technical Support – Contact us.
Note: Wireless carrier partners are not participating in this program.
To prepare your iPhone 6 Plus for the replacement process, please back up your data to iTunes or iCloud.
Note: If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional InformationApple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 6 Plus.
The program covers affected iPhone 6 Plus iSight cameras for 4 years after the first retail sale of the unit.

Beats Pill XL Speaker Recall Program

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Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.
Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided to recall this product. If you have a Beats Pill XL Speaker, please stop using it and follow the process below to send it to Apple. In exchange, we will provide you with an Apple Store credit or electronic payment in the amount of $325 USD or approximate equivalent in local currency.
This program only applies to the Beats Pill XL speaker which is shown below. The Beats Pill XL Speaker comes in 5 colors: black, white, pink, metallic sky and titanium which are also shown on this web page.
Beats BeatsFront view Back view
Return ProcessHere’s how the process works:
Please submit your return request by completing this web form.We will send you a postage paid box so you can return your Pill XL speaker to us.After we receive it, your Apple Store credit or electronic payment will be available within approximately 3 weeks.
Additional InformationProduct returns will only be processed via the web for this program. Please do not attempt to return your product to any location that sells or supports Apple or Beats products.
This program does not affect your statutory or warranty rights to receive a refund.
If you need assistance with the return process or have questions about requesting a refund, please contact Apple Support.

Apple 5W European USB Power Adapter Exchange Program

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Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory.Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory.
Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below.
Note: Other Apple 5W USB power adapters are not part of this program.
Identifying your adapterLook at the label between the prongs on your adapter and compare it to the images outlined in red below. The model number and the color of the letters “CE” are the ways to identify an affected adapter.
An affected adapter features Model A1300 and the letters “CE” in solid gray. If you have an affected adapter, discontinue use and exchange it for a new one. You can charge your iPhone by connecting it via a USB cable to your computer until you receive a replacement adapter.
A redesigned adapter features Model A1400 and the letters “CE” outlined in gray. You do not need to exchange your adapter.
Affected adapter Redesigned adapterAffected ReplacementThe Exchange ProcessBring the affected adapter(s) to an Apple Retail Store or a participating Apple Authorized Service Provider. We will need to verify your iPhone serial number as part of the exchange process so please bring your iPhone with you.
The affected power adapter will be disposed of in an environmentally friendly way.
Find a participating location:
Apple Retail Store – Make an appointment here.Apple Authorized Service Provider – Find one here.Note: if you are unable to bring your affected adapter to one of the locations noted above, please contact Apple Technical Support to arrange for an exchange.

Additional InformationIf you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.
Country ListAlbaniaAustriaBelgiumBulgariaChileCroatiaCzech RepublicDenmarkEgyptFinlandFranceGermanyGreeceHungaryIndiaIndonesiaIsraelItalyLatviaLithuaniaLuxembourgMacedoniaMoldovaMontenegroNetherlandsNorwayParaguayPolandPortugalRomaniaRussiaSlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTurkeyUruguayVietnam

USB Power Adapter Takeback Program

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Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.

Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.

Starting August 16, 2013, if you have concerns about any of your USB power adapters, you can drop them off at an Apple Retail Store or at an Apple Authorized Service Provider. We will ensure that these adapters are disposed of in an environmentally friendly way.

If you need a replacement adapter to charge your iPhone, iPad, or iPod, we recommend getting an Apple USB power adapter. For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency. To qualify, you must turn in at least one USB power adapter and bring your iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for serial number validation. The special pricing on Apple USB power adapters is limited to one adapter for each iPhone, iPad, and iPod you own and is valid until October 18, 2013.

Note: Due to the complexity of testing required to detect an unsafe or counterfeit adapter, Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter.  We are offering this special takeback program for any USB power adapter made for use with iPhone, iPad, and iPod for which you have concerns.

Find a participating location:

  • Apple Retail Store – Find one here.
  • Apple Authorized Service Provider – Find one here.

For information about how to identify an Apple USB power adapter, click here.

Apple Ultracompact USB Power Adapter Exchange Program

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Important Safety Notice

On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program. 

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock.  We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

The ultracompact USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:

  • US
  • Japan
  • Canada
  • Mexico
  • Several Latin American countries (click here for a detailed list of countries)

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected. 

Customer safety is always Apple’s top priority, and therefore we have voluntarily decided to exchange every ultracompact power adapter for a new, redesigned adapter, free of charge.       

Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.

In the meantime, they should charge their iPhone 3G by connecting it to their computer with the USB cable that came with their iPhone or by using a standard-sized Apple USB Power Adapter (with fold up prongs) or with a third party adapter designed to work with the iPhone, such as a car charger.  

Identifying your adapter

If you purchased an iPhone 3G in any of the countries listed above, you received the ultracompact USB adapter. 

Compare your USB power adapter to the pictures below.  If it matches, we will provide a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory, you may also exchange it for a new one.    
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

The Exchange Process 

Replacement adapters will be available starting Friday, October 10, 2008.   Please see below for the exchange process in your country. 

US, Canada and Japan

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

  • Order a replacement adapter by contacting Apple Technical Support. These replacement adapters will ship within one business day of your order.
  • Exchange your adapter at an Apple Retail Store starting on October 10.
  •  

We’ll need to collect your iPhone 3G’s serial number as part of the exchange process.

If you apply via Apple Technical Support, you will also need to provide your iPhone’s IMEI number along with your name and address so that we can send you a new adapter along with a shipment box so that you can return the affected adapter to Apple.  

If you visit an Apple Retail Store, you need to bring your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.      

Mexico and Latin America

If you live in Latin America, please contact your local wireless carrier to replace your adapter.

Thank you for your cooperation with this exchange program, and we apologize for any inconvenience.

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